Carrier Transicold South, Lake City, Ga., was named Carrier Transicold’s 2014 North America Dealer of the Year, and Autofrio Importacion, Guatemala, was named 2014 Latin America Dealer of the Year at the recent annual meeting of Carrier Transicold’s Americas Truck/Trailer/Rail dealers.
Also at the meeting, Carrier Transicold of Upstate New York, Syracuse, received Carrier Transicold’s “Extra Mile” Award in recognition of outstanding customer service. A total of 78 awards were presented to 47 dealerships and three individuals for 2014 performance, business development and personal achievement.
This is the second dealer of the year recognition for Carrier Transicold South, having also won the award for 2005. Carrier Transicold South is located in the Atlanta metropolitan area and serves most of Georgia and parts of Tennessee.
Tom Spencer, dealer network manager, Carrier Transicold, gave high praise to Carrier Transicold South for achieving “a trifecta” in exceeding key metrics: a Quota Buster Award, a Triple-Double Award and a NextLevel2 Platinum Award, which is a prerequisite for achieving Dealer of the Year recognition. NextLevel2 Platinum level is awarded for achievements in customer satisfaction, business investment, service proficiency, sales performance and growth.
“Carrier Transicold South demonstrated professionalism, commitment, passion and focus on their customers resulting in its strong performance,” Spencer said.
The Latin America Dealer of the Year Award is the first for Autofrio Importacion, which also received a NextLevel2 Perfect Score Award and a Quota Buster award.
“A Carrier Transicold dealer since 1991, Autofrio Importacion has grown from a small family business to a larger, sophisticated enterprise that still values and maintains personal relationships as part of its core culture,” said Jesús Estrada, general manager, Truck Trailer Latin America, Carrier Transicold. “They have taken their sales, service and employee training to higher levels to provide the best support to their marketplace and customers.”
The event, attended by Carrier Transicold dealer representatives from the United States, Canada, Mexico, the Dominican Republic, Costa Rica, Honduras, Guatemala, Brazil, Ecuador and Venezuela, also recognized three individuals: Jonathan Boucher of Nordic Refrigeration, Saint-Laurent, Quebec, was named Dealer Sales Manager of the Year; Mike Wooster of Keizer Refrigeration, Sioux City, Iowa, was named Dealer Parts Manager of the Year; and, Joe Sweeney of Williams Carrier Transicold, Jeffersonville, Ind., was named Dealer Service Manager of the Year.