Phillips Connect has made the TechAssist Apple iOS and Android app generally available for users. It is designed to streamline installations for trailer manufacturers (OEMs) and fleet installers and improve trailer maintenance.
To help ensure quality control and installation pacing, TechAssist confirms that every sensor, gateway and system is online and reporting correctly before a trailer leaves the plant. The app delivers lightning-fast installations with a single click, and the ability to run every job through a guided workflow, ensuring that every smart trailer is set up, tested, and ready to hit the road.
Fleet technicians can also use TechAssist to spot issues related to a trailer’s tires, brakes, lights, and more by pairing directly with the trailer’s Phillips Connect smart sensors. Once they do, the app highlights any issues and guides the technician through quick repairs. As well as this, TechAssist provides step-by-step workflows that empower any technician, whether in-house or third-party, to install, verify and service smart trailer technology with the same quality results as a seasoned expert. This shortens the training curve from months to minutes, allowing fleets to scale smart trailer deployments without bottlenecks.
“Commercial Class 8 trailers operate in one of the harshest environments you can imagine,” said Todd Thibault, senior director of field services at Phillips Connect. “TechAssist lets even a brand-new technician get a trailer back to 100% quickly without having to call tech support.”
The app also works seamlessly with the Phillips Connect Connect1 platform, offering secure, offline-capable smart trailer diagnostics, sensor pairing, and installation confirmation for the back office and in the palm of a technician’s hand.
Key features of TechAssist include:
- Bluetooth-enabled discovery of nearby assets to eliminate manual searching
- Real-time diagnostics for gateway health and sensor status
- Camera-based sensor pairing (barcode scanning), replacing manual data entry
- Offline access to sensor data and history in no-connectivity environments
- Single Sign-On (SSO) security for enterprise-wide access
- Guided troubleshooting workflows, with step-by-step support and warnings
- Support for new sensor types, including automatic tire inflation system (ATIS) regulator and air tank sensors
- Enhanced visibility into ABS system status, including both ABS and programmable logic controller (PLC) reader connections
The app is available now for iOS and Android devices and can be downloaded via the App Store or Google Play.