PACCAR Parts employees recently celebrated 45 years as a division of PACCAR at facilities around the globe.
At the PACCAR Parts campus in Renton WA, alumni, retirees and current employees celebrated with acknowledgements from Ron Armstrong, PACCAR chief executive officer, David Danforth, PACCAR Parts general manager, and others.
From the beginning, PACCAR Parts was a division that strived to deliver the best possible products and customer service, said Armstrong, who also detailed the growth and expansion of the company, from its beginning in a single building to the global operation it is today.
“Everyone at PACCAR Parts is proud to celebrate our 45th anniversary,” Danforth said. “Congratulations to the entire organization for providing industry-leading uptime support for more than a million customers around the world with the best dealers, products, the best services and the best people.”
Darrin Siver, current PACCAR senior vice president and former PACCAR Parts general manager, added that the culture of excellence at PACCAR Parts is driven by its employees.
The Aug. 16 celebration commemorates PACCAR Parts’ founding in 1973 to provide parts distribution, sales and service support to Kenworth and Peterbilt dealers. The first Parts Distribution Center (PDC) was opened in Renton in 1973. In the decades following, additional PDCs were established, first in locations across the United States and then in countries around the world.
During this period, PACCAR Parts also introduced customer service-driven programs designed to move customers and businesses forward.
“From the first Roadside Assistance Center in 1999 to the comprehensive vehicle and technical support offered by today’s 365 Center, PACCAR Parts is committed to customer support 24/7, 365 days a year,” said Lisa Berreth, PACCAR Parts director of customer service.
Today, PACCAR Parts has a global network of 18 PDCs and provides support to over 2,200 DAF, Peterbilt and Kenworth dealership locations and TRP Stores worldwide.
Recently, new parts distribution centers opened in Brisbane, Australia and Panama City, Panama and in October 2018, an all-new 160,000 square foot distribution center will open in Toronto, Canada, expanding service across eastern Canada.
“Every day, our mission is to exceed customer expectations,” said Laura Bloch, PACCAR Parts assistant general manager of operations. “For the next 45 years and beyond, PACCAR Parts will drive uptime and move customers and business forward.”