WABCO Holdings, a global supplier of technologies designed to improve safety, efficiency and connectivity for commercial vehicles, recently opened its first North America Customer Care Center, which provides full support for the company’s portfolio of products sold in the region.
WABCO expanded its product offering after acquiring four high-tech North American manufacturing businesses since April 2016. The care center will provide customer support for WABCO technologies, in addition to Sheppard steering gears, MICO off-highway systems, aerodynamic solutions tied to the acquisition of Laydon Composites and products associated with Meritor WABCO, the former 50-50 joint venture.
“Over the past years, WABCO has greatly expanded its commitment to the North American market place and our industry,” said Jon Morrison, WABCO Americas president. “We are driven by a relentless focus on customer-centricity benefiting commercial vehicle manufacturers, fleet operators, dealers and distributors in the region.”
The care center combines the technical service teams of WABCO and acquired companies, creating a powerful organization with more than 40 knowledgeable professionals based in the US. The operation also will include a dedicated aftermarket sales desk for seamless and efficient part-order processing. The company said care center employees currently working at facilities in Troy and Rochester Hills MI will relocate to WABCO’s new Americas headquarters in Auburn Hills when it opens in the third quarter of 2018.
WABCO’s customer care center is open from 7:30 a.m. to midnight EST Monday through Friday and 9 a.m. to 6 p.m. EST on Saturdays. WABCO customers can reach the care center by phone at (855) 228-3203 or email at [email protected] for technical service questions or [email protected] for service parts ordering support.
“Our new customer care center is yet another sign that we put our customers first and is, thereby, another differentiator for WABCO in North America,” Morrison said.