Kenworth Truck Company has named the members of its 2006 Kenworth Dealer Council, which consists of leading executives from the nearly 300 Kenworth dealerships in the United States and Canada. The council's goal is to help promote program consistency across the dealer network so that every Kenworth dealership provides a superior level of customer service.
The 2006 Kenworth Dealer Council members are: Chairman - Harry Mamizuka, Bay Area Kenworth, Oakland, Calif.; Jay Ellison, French Ellison Truck Center, Pharr, Texas; Brent Leach, Custom Truck Center, Regina, Sask.; John Nichols, Kenworth of Indianapolis, Indianapolis, Ind.; Bob Mitchell, Kenworth of Birmingham, Birmingham, Ala.; and Gary Mitchell, Kenworth of Pennsylvania, Carlisle, Penn. Kyle Treadway, Kenworth Sales Company in Salt Lake City, Utah, serves as the Kenworth ATD line representative. Each Kenworth Dealer Council member also participates on one of Kenworth's support councils for parts, service, and the body shop.
"The Kenworth dealer body and dealer council are an important part of providing the World's Best support to Kenworth customers," said Bob Christensen, Kenworth general manager and PACCAR vice president.
That kind of customer support, combined with Kenworth's quality products, contributed to Kenworth's reception of five 2005 J.D. Power and Associates awards for "Highest in Customer Satisfaction for Over the Road Segment and Pickup and Delivery Segment Class 8 Trucks, Heavy Duty Dealer Service and also Conventional Medium Duty Truck Segment and Medium Duty Dealer Service."
To help support customers, Kenworth provides a complete dealer list on its website at www.kenworth.com. In addition, the Kenworth PremierCare Customer Center (1-800-KW-ASSIST) is open 24 hours a day, seven days a week. The service requires no registration fee for emergency roadside assistance and is available to any truck brand. The Kenworth PremierCare Customer Center handles emergency roadside assistance calls and schedules service for preventive maintenance customers, among other services.