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Cat `TOPPs' Own Program, Adds Used Trucks to Plan

Caterpillar has announced a new Truck Owner Protection Plan (TOPP) program for used trucks powered by Cat heavy-duty truck engines. The program previously was available for new-truck owners only.

The used-truck offering covers Caterpillar 3406E, C-16, C-15, C-12, and C-10 engines, and is available in 12-month, 100,000-mile increments, with enrollment options up to 650,000 miles. Multiple-year combinations are available. Eligibility requires that an authorized Caterpillar parts and service facility perform an inspection and complete necessary repairs.

Enrolled units are covered for all engine repairs at a fixed rate for the length of the contract, and representatives at Caterpillar expedite all repairs. Each customer has an assigned factory customer service representative. These specialists regularly monitor assigned units, expedite repairs, maintain service histories, and advise about applicable updates. Engine owners also are provided with computerized service history reports and are reminded when service is due.

TOPP coverage also includes overtime and holiday labor costs; towing charges for covered components; scheduled oil sampling; performance problems; and excessive oil consumption. The program has no deductible, and all coverage is transferable and extendable.

Kenworth T300 Leads The Medium-Duty Pack Kenworth Truck Co's T300 received the top ranking among medium-duty conventionals for overall customer satisfaction, according to the J D Power and Associates 2000 Medium-Duty Truck Customer Satisfaction Study.

This study was based on interviews with 2,066 primary maintainers of medium-duty trucks (Class 5-7) in service for about 26 months. The study analyzed customer satisfaction in key areas such as vehicle performance, product quality, interior and exterior design, dealer parts and service support, and manufacturer image.

Customers gave the Kenworth T300 top ratings in these areas: well-matched for the job it performs for them, operating costs, expected resale value, reliability, and dependability. In addition, the T300 was ranked significantly above the overall industry average in each of the areas that comprise the overall customer satisfaction index. These include vehicle performance, vehicle downtime, drivetrain, design and styling, and warranty.

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