The Partnership for Excellence (TPE) recently recognized Braun Ambulances with its Silver Award for commitment to excellence.
TPE will honor the company during its annual Quest for Success Conference in September at Ohio State. All award recipients receive their awards at a Sept. 11 banquet. Braun attended the event in 2017 as a recipient of the Pioneer Award.
The growing company, which has designed and build custom emergency response vehicles since 1972, said it’s already seeing the benefits of partaking in the endeavor, particularly in customer experience feedback.
“Pursuing an excellence journey has been the absolute right path for Braun and is yielding many tangible results already recognized externally by our customers and internally by our employees and key metrics,” said Kim Braun, company president.
“We are excited to see how much we progress and accomplish over the next year and beyond.”
TPE is a nonprofit organization that serves Ohio, Indiana and West Virginia, and helps educate and recognize organizations regarding performance excellence. They do so by providing tools and education to leaders in businesses, schools, health care organizations, government and nonprofit agencies to ensure they achieve excellence.
The Silver Award goes to organizations that are part of TPE’s Examining Level. To achieve this award, Braun Ambulances was evaluated by a board of examiners in seven areas: strategy, customers, measurement, analysis and knowledge management, workforce, operations and results.
“What started out as an effort to improve our performance in the areas of employee safety, product quality and customer satisfaction by utilizing the Baldrige framework has become a way of life for everyone at Braun Ambulances," said Dennis Gallo, Braun’s vice president of quality.
“During the evaluation process, Braun Ambulances was able to showcase their mission to deliver an exceptional customer experience from a premium ambulance manufacturer.”