“In 2021, our dealer network demonstrated the power of teamwork to meet and exceed customer expectations in the face of ever-changing challenges and position us to nimbly adapt to continued changing conditions in 2022,” said Mike Noyes, Carrier Transicold’s vice president and general manager of Truck Trailer Americas. “We applaud their continued success in providing exceptional service to our cold chain customer base.”
Owned and operated by the Keizer family of companies, Transport Refrigeration of South Dakota is located in Sioux Falls.
“Being named Dealer of the Year was a wonderful surprise,” said Shane Keizer, president and son of the late Jim Keizer, who founded the business in the 1970s with a tool kit, a pickup truck, and the motto, “I will come to you.”
That legacy of service excellence continues with the current team at Transport Refrigeration of South Dakota, contributing to its latest recognition, Keizer said.
In a first, Carrier Transicold awarded two recipients of its Extra Mile Award for exemplary customer service: Central Transport Refrigeration in Winnipeg, Manitoba, and Southern States Utility Trailer Sales in Richland, Miss. In total, Carrier recognized 59 of its more than 200 dealerships throughout the Americas with 94 awards for achievements in customer satisfaction, growth, business investment, and service proficiency during the prior year.
For 2021, three individuals from dealerships in North America were recognized for outstanding performance:
- North America Sales Manager of the Year: James Tucker, W&B Service Company, Duncanville, Texas
- North America Service Manager of the Year: Shane Tippie, Carrier Transicold of Utah, Salt Lake City
- North America Parts Manager of the Year: Kevin Barrett, Southern States Utility Trailer, Richland, Miss.