Peak Trailer Group leverages Decisiv SRM to increase efficiency, profit

“Higher average efficiency with Decisiv SRM is significant because it makes us far more profitable,” said Doug Fox, GM, Peak Trailer Group. “Now, our gross margin is considered best in class. From a process improvement standpoint as well, we have a lot more capacity so we can do more work with our existing staff.”

Peak Trailer Group is a multi-line Wabash dealer with two shops, one in Dallas and one in San Antonio, Texas. While both locations handle service and repairs and feature wash and paint bays, there is some differentiation between the two locations. The Dallas facility typically focuses on repairs, body fabrication, and outfitting, while the San Antonio one leans into body work as well as routine maintenance and repairs.

Meanwhile, Decisiv SRM offers connected service management, proactive maintenance management, and asset service history, all of which Peak leveraged to increase their shop’s efficiency. More specifically, Peak used the platform to track and schedule PMs, communicate during service, and manage service and repair data through the Decisiv SRM Vision management dashboard.

“Even with two locations providing a different mix of services, the Decisiv SRM platform has been easy to implement and simple to use,” Fox commented. “In both of our shops, from the point when a trailer gets checked in until we’re ready to close out that ticket, we use Decisiv throughout the entire process.”

How Peak used Decisiv’s features

Peak has found Decisiv SRM’s features to be particularly helpful for the parts department, shop foremen, and senior management:

• The parts department uses Decisiv SRM to manage inventory, view how many trailers are waiting on parts, and make sure technicians aren’t waiting on repair parts
• Service advisors use the platform to see the number of estimates waiting for customer approval
• Shop foremen use Decisiv SRM to assign techs to jobs, while senior management can verify that the best person is assigned to each job based on their skillset

These features allowed Peak service advisors to create jobs and send parts requests and notes to foremen, who in turn could pass this information to technicians once they were assigned a job. Plus, service advisors could send estimates and case details to customers for approval via email.

“All of the capabilities that Decisiv SRM enables make the customer experience much better,” Fox explained. “One of the biggest pain points they had was that it took too long to get a trailer out of the shop, and now we’re hearing that they can’t believe how fast that’s happening.”