New Life was founded in 1974 and has become one of the largest OES and aftermarket parts businesses in the industry, according to the news release. New Life and its parent company HTI have sales in excess of $450 million and more than 600 employees operating from 25 different locations across the U.S.
Beyond their size and experience, New Life is also bringing technology to the table. New Life is merging more than 2.5 million Doonan bill-of-material records for trailers built since 2000 with data from original equipment manufacturers such as Hendrickson, Cush, Holland, Jost, Haldex, Grote, Truck‐lite, and many more.
This merger of data is designed to provide for rapid component level detail of key parts that Doonan may have purchased as a single assembly, allowing both Doonan dealers and end customers to purchase OEM component level replacement parts without waiting for a Doonan representative to manually research what part is required.
Furthermore, Doonan dealers and end‐customers will have the ability to purchase both Doonan manufactured parts and OEM trailer parts from a single source, while New Life will have access to new customers eager to buy parts.
Under the new agreement, Doonan dealers or end‐customer may contact New Life directly, where a New Life representative will assist them with all their parts needs.
Doonan dealers who already have a New Life login may access Doonan bill-of-material information, and part availability via the New Life web portal.
Dealers may contact the New Life Transport Parts sales team at 800‐748‐0555 M‐F 8am – 5pm EST or send inquiries via email to [email protected]. All new orders will be fulfilled by New Life. All payments on invoices issued by New Life should be remitted to New Life. All credit terms for parts sales will be at the sole discretion of New Life.
Also, any Doonan trailer warranty claims must be filed through Doonan directly. As with any change, “transitional issues” implementing the agreement can expected, according to the announcement.