Mack Trucks and Volvo Trucks North America recently launched a new parts cross-reference feature for their online Select Part Stores. The Select Part Store is an e-commerce platform that offers customers the experience of visiting a parts counter with the convenience of online ordering.
“Mack Select Part Store now offers the heavy-duty trucking industry’s first cross-reference tool that is integrated into an e-commerce platform, and continues Mack’s tradition of breaking new ground to consistently meet our customers’ ever-changing needs,” said Chad Johnson, director of aftermarket marketing for Mack Trucks. “Mack Select Part Store has experienced an average of 60 percent growth in volume each year since the platform launched in 2010, and we’ve kept the bar high to give our customers the parts purchasing power they demand and deserve.”
The new cross-reference feature is directly integrated into participating Mack Trucks dealers’ parts inventories via the Mack Select Part Store. The web-based tool automatically updates part numbers that have been replaced or superseded and instantly notifies customers if the number of a part they’re searching for has changed, taking the work of searching for alternate parts off their hands.
The new cross-reference feature is integrated into participating Volvo Trucks dealers’ parts inventories in real time through the Select Part Store. The tool uses a proprietary database to provide the equivalent Volvo Trucks part numbers to any heavy-duty truck part a user searches for. The tool is designed to automatically update part numbers that have been replaced or those that have been superseded by different manufacturers. Users receive notification if a part number has recently changed and are immediately provided with a replacement number.
“Prior to the introduction of the new cross-reference tool, users had to conduct independent, often extensive searches, for equivalent parts and also for updates to part numbers that had recently changed,” said Chris Buss, Volvo manager of aftermarket service marketing. “This new feature will significantly reduce the difficulty in locating part numbers and further enhance the ease of using Select Part Store for online parts purchasing.”