Trailerbodybuilders 633 Daimler Trucks North America

Daimler Trucks Launches Parts E-Commerce Platform

Oct. 1, 2014
Daimler Trucks North America (DTNA) has launched Pinnacle Truck Parts, a dynamic e-commerce platform that facilitates transactions between customers and DTNA’s parts and service network.

DAIMLER Trucks North America (DTNA) has launched Pinnacle Truck Parts, a dynamic e-commerce platform that facilitates transactions between customers and DTNA’s parts and service network.

A new online parts ordering tool created to deliver uptime by simplifying and expediting the parts ordering process, Pinnacle Truck Parts is the latest addition to a suite of services offered under DTNA’s Pinnacle Fleet Solutions program.

Through this innovative, network-wide e-commerce solution, customers now have visibility to parts availability and pricing at their local authorized DTNA retail outlet, and Daimler inventory at parts distribution centers nationwide.

The robust inventory system will include access to over 100,000 SKUs, which can be purchased online—anytime, anywhere. After purchase, customers will have the option to immediately print a single invoice for the purchase of all of their parts.

“Daimler Trucks North America is committed to providing the most innovative tools to improve the ease of doing business,” said Pam Perez, e-commerce project manager at Daimler Trucks North America.

“Pinnacle Truck Parts was designed to do just that by providing customers with a fast, reliable and simple solution for ordering parts. This platform is the first in the industry to provide this depth of functionality. By utilizing the state-of-the-art cross-reference parts database on, customers will save time and money throughout the parts procurement process.”

The initial roll-out and implementation of Pinnacle Truck Parts platform with authorized DTNA retail outlets began in June and is targeted for completion by the end of February. 

Pinnacle Truck Parts is a one-stop solution for all truck parts needs. It offers a wide best selection of parts from the a broad range of suppliers. It also provides customer-specific parts pricing and advanced ordering capabilities.

Customers can simplify the process of finding the correct part by accessing the comprehensive database of cross references. The cross-reference tool consolidates data from the top OEM and independent manufacturers to create a single point of access to find the right part, and with a mouse click, places the part directly in your cart.

Pinnacle Fleet Solutions (PFS) is a parts and service program offered by Daimler Trucks North America (DTNA) that provides billing and support services to small, regional, and national fleets.

PFS Billing Services is the peak of technology in fleet maintenance. The newly designed billing system contains the latest technology to help fleets manage, track, and pay their repair and maintenance expenditures.

PFS Billing Services highlights:

•  State-of-the-art systems to ensure fleets are financially protected.

•  Flexible billing options for customer specific requirements.

•  Dedicated staff available to answer billing questions and solve invoicing problems that may arise.

Pinnacle Fleet Solutions is more than just a billing system. PFS Support Services help fleets increase their bottom line, improve uptime, and manage their parts spend with customized reporting.

PFS Support Services highlights:

•  Increases uptime.

•  Reduces maintenance costs.

•  Provides technology solutions for maintenance and purchasing operations.

Pinnacle Fleet Solutions Benefits:

•  Guaranteed nationwide not-to-exceed pricing.

•  Centralized and decentralized billing.

•  Online invoice dispute management.

•  Point-of-sale pricing.

•  Labor notes repair history.

•  Parts spend management (customized reporting).

•  Uptime tools.

•  Target customer program.

To learn more about Pinnacle Truck Parts, please visit or contact DTNA at [email protected]