Volvo Launches Remote Diagnostics Service

Volvo Trucks has launched its Remote Diagnostics aftermarket service for North America, which provides a seamless, dynamically connected system of vehicle management tools to help maximize vehicle uptime.

Remote Diagnostics will be standard on all Volvo-powered VN model highway trucks.

“Remote Diagnostics maximizes vehicle uptime by reaching far beyond proactive diagnostics to deliver total connectivity among the vehicle, Volvo and the decision-makers responsible for maintenance,” said Stephen Roy, Volvo Trucks senior vice president, aftermarket and soft products. “As part of our integrated business solution, Volvo Trucks Support Services, and bundled under Connected Vehicle services, Remote Diagnostics leverages Volvo’s support network and service management tools to rapidly address service issues before they occur.”

Volvo was the first North American truck manufacturer to deliver a telematics solution, offering fleet management tools in 2002. Today, Volvo’s Remote Diagnostics provides proactive diagnostic and repair planning assistance with detailed analysis of critical diagnostic trouble codes. The remote communication platform facilitates live dealer and customer communication through Volvo Action Service, Volvo’s 24/7 support team. Proactive diagnostics streamline service procedures with confirmation of parts on-hand before a truck arrives at a service location, increasing uptime.

Remote Diagnostics also provides service case communication and documentation among Volvo Action Service, dealers and customers through ASIST, Volvo’s innovative web-based service management tool, which comes free of charge for two years with the purchase of all new Volvo trucks.

“With Volvo’s Remote Diagnostics, I know the vehicle’s issue before it arrives at our terminal, so I can ensure the parts and mechanics are prepared to get the vehicle back on the road, delivering freight on time to our customers,” said Joseph Egan, Sr., director of maintenance at Abilene Motor Express, based in Richmond, Va., which has long-haul, LTL and regional freight operations.

“The Remote Diagnostics service has really helped with vehicle uptime,” said Bryan Burningham, director of maintenance at Challenger Motor Freight. “It’s much easier to manage events with the service communication tool because it provides a very good data trail so we know what we’re working on, what we’ve done and when we expect it will be done.”

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