The Council of Fleet Specialists will present The Institute for Truck Parts Professionals III education forum Sept 12-15, 2004, in Kansas City MO. This event is designed to foster operational excellence in heavy-duty truck parts distribution and customer service. Classes offered at this meeting include:
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“Making the Most Effective Fleet Call — EVER,” by Tim Kraus of the Heavy Duty Manufacturers Association
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“Lean Principles in the Store and Warehouse,” by Federal-Mogul
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“Branch Level Survival Economics,” by Northwood University
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“Customer/Branch Sales Communication,” by Chuck Marrale of Dana Corp
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“Killer Customer Service at the Counter,” by Mike Zibrun
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“Using the Internet to Sell Tons of Truck Parts,” by three leading suppliers
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“Air Brakes & Federal Regulations,” by Haldex Systems
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“Achieving Your Highest Priorities,” by Franklin Covey
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“Seven Habits of Highly Effective People,” by Franklin Covey
Trucking editors and top executives of major OEM suppliers also will present “Insider Views of Future Heavy Vehicle Technology.” All delegates will take part in the new, three-hour “Finance for Non-Financial HD Guys.”
Space is limited; the cost per participant is $395. To register, phone 816-421-2600 or visit www.CFSHQ.com.