Autocar Trucks has announced a new quick-response customer service satisfaction initiative called Autocar Solutions, designed to address customer needs 24 hours a day, seven days a week.
The first phase of the program is a 24-hour customer support program that provides immediate resolution of parts and service needs through the Autocar web site or via the company's 24-hour toll-free telephone hotline. Phase 1, now in service, will quickly provide parts and service support to operators and owners of Autocar Xpeditor heavy trucks when normal channels don't meet customer expectations.
“This first phase of the program will provide immediate response and quick resolution of equipment issues so our customers can maintain the exceptional productivity designed into the Xpeditor,” said Jim Johnston, president of Autocar. “As the program develops, we will add additional Solutions services that will address a host of customer product and support requirements and forge a closer bond between Autocar corporate, its dealers, and the business people who depend on our products to help them succeed.”
According to Johnston, the Solutions program will be directed by Jay Sather, who was recently named warranty parts and service manager at Autocar.
Initially, the Solutions program employs web-based e-mail and toll-free telephone response channels for seven-day-a-week, 24-hour communications with key Autocar product support executives. Use of the Solutions program will not cost the customer anything beyond non-warranty service charges incurred to remedy the problem.
For Autocar Solutions information, access www.autocartruck.com or phone 877-973-3486 toll-free.