Meritor recently enhanced MeritorPartsXpress.com by improving search functionality for more than 100,000 aftermarket products and offering new self-service tools to help North America customers bolster their operations.
“With these enhancements, MeritorPartsXpress.com becomes an even more important resource that will help warehouse distributors (WDs), manufacturers and dealers not only find parts more quickly but also assist them in making important business decisions to grow their businesses,” said Brett Penzkofer, Meritor’s vice president of aftermarket for North America.
Customers can use the e-commerce platform’s new search tools to configure, search and identify specific parts, as well as check the inventory status of products at Meritor’s four North American distribution facilities in Florence KY; Santa Fe Springs CA; Edmonton, Alberta; and Mississauga, Ontario.
Updated search bars will deliver more accurate results and identify specific, top-moving product lines, stocking levels and brand options, Meritor said. For a quick view of a product line, the website’s new mega menu will show three levels of part categories with one click.
Key authorized WD customers will be able to create new guest accounts on MeritorPartsXpress.com to streamline ordering. A new online forms process will permit customers to return products without contacting customer service.
Customized user account settings will include tools to create a personalized default landing page with a choice of price options and build Meritor-centric advertising containing their pricing. WDs can also use a tool to monitor their spending.
The average number of site visitors per day has increased 65 percent since MeritorPartsXpress.com launched in April 2017, the company said.
“Customers are adopting MeritorPartsXpress rapidly, and based on usage and feedback, the platform is working well for them,” Penzkofer said. “By continuing to increase functionality on the site, we’re offering customers a more personalized experience along with valuable information, and we’re making it easy to do business with Meritor.”