As part of an aftermarket service support plan, Genie Industries has launched an easily navigable, online parts website, the participation in a parts and ordering online network, and the appointment of dedicated parts support in the field.
Genie's new “Serial Number Smart” Parts Lookup System is a user-friendly website with intuitive search functions that gives customers the parts listings they need, without having to download and navigate through PDF files. This system can be accessed at www.genieindustries.com/manuals.asp.
The system can look up all Genie products including telescoping and articulating booms, scissor lifts, portable personnel lifts, material lifts, and a selection of telehandlers. Parts information for the remaining telehandlers, Terex power buggies, light towers, generators and the Terex HFT 70RS rental trailer will be added to the system by the second quarter of 2008. The system will also be in multiple languages and have online ordering capabilities later in the year.
Genie recently joined the SmartEquip Network to provide aftermarket support to rental industry customers who utilize SmartEquip's fleet support system. The system is designed to decrease transactional costs, while making both equipment owners and manufacturers operationally more efficient. This technology will streamline aftermarket product support and electronic procurement of Genie equipment.