PPG Automotive Refinish has launched a new, enhanced IT field support program for its collision center customers. Known as the PPG Color Support program, the multilingual program is designed to ensure customers receive timely responses from PPG experts to IT questions and concerns.
The upgraded program builds on PPG’s current IT support and includes three distinct components.
The PPG Color Solutions team will continue maintaining its Color IT Helpdesk from the Strongsville OH call center, where specialists will assist customers in troubleshooting software and hardware matters.
In addition, the Color Solutions team has established a rapid response army of more than 1,100 experienced technology professionals ready to provide on-site support to PPG collision center customers across the United States and Canada. The trained technicians are experienced and familiar with PPG-dedicated color platforms and equipment including
•Networks and cabling
•Peripheral device connectivity
The third support component is the placement of PPG color software support specialists in five geographically strategic regions across North America.
For more details, call 800-647-6050 or visit www.ppgrefinish.com.