A new agreement between tail lift manufacturer DEL Equipment (UK) and commercial vehicle bodybuilder Bevan Group will provide enhanced after-sales service to DEL customers.
As well as “tailor-made” service contracts, DEL customers will also be able to sign up to extended three-, four- or five-year warranties.
"As sales volumes increased, it was proving increasingly difficult to manage our service network,” said DEL’s Managing Director Martin Saint. “The deal with Bevan Group gives DEL the platform from which to offer customers ‘cradle-to-grave’ support, as well as the all-important control and confidence in an after-sales partner that we need to support our ambitious growth targets.”
DEL operates from a production facility in Witney, Oxfordshire, and employs a workforce of 85. It is part of the HIAB Group, the world’s largest manufacturer of tail lifts, which also includes Zepro (Sweden) and Waltco (USA).
DEL sold over 6,500 column, tuck-under and wheelie bin lifts last year, when turnover reached an all-time high. It aims to increase this figure to 8,000 by 2015.
Bevan Group will continue to fit various brands of tail lift to the dry freight and temperature-controlled vehicle bodies it builds for customers at its factories in Halesowen and Oldbury, West Midlands.
Bevan’s field engineers already have long experience of maintaining DEL tail lifts. Given the extra work that will be coming their way as a result of the new deal they are now receiving additional, product-specific training from DEL and carrying more of its genuine parts on their vans.