Great Dane is collaborating with Decisiv, which provides a Service Relationship Management (SRM) platform that drives asset performance and utilization for the commercial vehicle, heavy equipment and industrial markets, to enhance service and maintenance event management through data transparency.
“Great Dane has chosen Decisiv as a technology partner to enable system connectivity and complete visibility around service events,” said Dave Durand, vice president of aftermarket at Great Dane.
“As part of our AdvantEDGE Aftermarket Parts & Service program, this platform will dramatically improve how our nationwide service, repair and maintenance network communicates and collaborates.”
Great Dane and Decisiv are working closely to deliver a consistent and transparent approach to service by providing greater visibility and access to real-time data, the company said, allowing users to manage assets, improve uptime and ensure reliable network-wide service delivery, ultimately reducing the cost of ownership.
“The customer experience is paramount to Great Dane,” Durand said. “Offering a systematic and streamlined solution to our service network will enable a better service experience from estimate to invoice, leading to increased uptime for our customers and enhanced sales effectiveness across the entire Great Dane network.”
At Great Dane’s recent Aftermarket Parts and Service Conference, Dick Hyatt, the president and CEO of Decisiv, gave a thought leadership speech focused on the impact of service event management technology, and its potential as a strategic advantage.
“Early adopters of our SRM platform are using standard service operations with in-context asset information delivered at the point of service to drive unrivaled asset performance and utilization,” Hyatt said.
“The results we’re already seeing include a reduction in downtime of more than 27 percent, a fix-it-right-the-first-time rate of more than 91 percent, and greater than 15-percent higher effective labor rates.”
The result of this partnership is the development of ServiceTrak, an AdvantEDGE service and an all-encompassing communication tool that will provide customers with access to data and records via any smart device, as well as the ability to monitor the status of their asset throughout the entire repair process at all Great Dane facilities.