In 2017, PACCAR Parts set a new record with over 16 million global order lines shipped from its distribution centers.
Through state-of-the-art supply chain systems and technology, PACCAR Parts delivered impressive levels of order fulfillment to DAF, Kenworth and Peterbilt dealers, and TRP Stores around the world in 2017.
"PACCAR Parts' number one goal is customer uptime. The effectiveness of our supply chain contributes to our high levels of productivity and efficiency, and these qualities are what make us stand out as the leader in aftermarket parts distribution," said David Danforth, PACCAR Parts general manager and PACCAR vice president.
"In addition to our record of shipping 16 million global order lines, we achieved outstanding order shipping accuracy of 99.98 percent and a worldwide same-day order fulfillment rate of over 98 percent. Our global distribution network is exceeding our customers' expectations by providing quality parts and service that is unmatched in the industry," said Danforth.
PACCAR Parts' performance also enables PACCAR Parts' fleet customers to increase their productivity and profitability.
"We are providing our fleet customers with superior aftermarket service," said Laura Bloch, PACCAR Parts assistant general manager - operations, "By offering collaborative uptime solutions in the 365 Center, PACCAR Parts delivers the right parts to fleet customers."
PACCAR Parts accomplished this milestone of 16 million global order lines by streamlining its supply chain using state-of-the-art process improvements and technology in its PDCs.
"Our speed to delivery, our expansive parts distribution network, and our strong supplier relationships strengthen our commitment to exceeding customers' expectations. We proactively manage dealer inventory to ensure retail availability. What dealers sell today provides a forecast for worldwide availability tomorrow," said Bloch.
PACCAR Parts recently opened two new PDCs in Australia and Panama, further expanding their PDC network to 18 parts distribution centers worldwide.